FAQ

Q1: What type of cat litter do you offer? Is it clumping, dust-free, and scented?
A: We offer a variety of litters to suit different preferences, including clumping clay, silica gel crystals, and plant-based options (like corn or pine). Many are low-dust and unscented for cats with sensitivities. Specific features (clumping ability, odor control, flushability) are detailed on each product page.

Q2: How do I assemble the pet house, and is it suitable for outdoor use?
A: Most pet houses require simple assembly with instructions included. Materials vary: fabric houses are for indoor use only, while wooden or plastic houses may be suitable for sheltered outdoor use (e.g., on a porch). Check the product description for "weather-resistant" or "outdoor" designations.

Q3: Are the pet toys safe? What are they made from?
A: Pet safety is paramount. Our toys are made from non-toxic, pet-safe materials like natural rubber, durable canvas, or food-grade plastics. We avoid small parts that could be swallowed. However, no toy is indestructible. Always supervise your pet during play and inspect toys regularly for wear, discarding them if damaged.

Q4: Do you offer automatic delivery (subscription) for cat litter?
A: Yes! We offer a convenient subscription service for cat litter and other consumables. You can choose the delivery frequency (every 2, 4, 6, or 8 weeks), modify or skip shipments anytime, and save a percentage on subscription orders. Manage your subscription easily from your account dashboard.

Q5: My cat didn't like the litter/house/toy. Can I return it?
A: We understand pet preferences vary. However, due to hygiene and safety regulations, we can only accept returns on unopened and unused items. We encourage you to read product reviews and descriptions carefully to find the best match for your pet's habits. We are happy to offer guidance if you contact us before purchasing.

Q6: What should I do if my pet has an adverse reaction to a product?
A: Discontinue use immediately and consult your veterinarian. Please also contact our customer service team with your order number and details of the reaction. We take all such reports very seriously and will work with you and potentially our suppliers to address any safety concerns.